FAQ
HAVNNE is built upon the principle of refined intentionality. Our philosophy is rooted in the belief that skincare should be a safe haven, a dedicated space where high-performance results and gentle care coexist in perfect harmony.
HAVNNE is designed to honor the uniqueness of every complexion. To assist you in discovering your ideal products, we have developed specialized collections curated for distinct skin needs. Each product description provides a detailed overview of the skin types and concerns it is intended to soothe.
For a more personalized experience, we invite you to explore our digital guides or reach out to our team for dedicated support. Our goal is to ensure that your selection provides a safe haven for your skin, delivering a healthy and heavenly glow tailored specifically to you.
HAVNNE provides domestic shipping throughout Jamaica and international shipping to select global destinations. For specific delivery inquiries or to confirm if we service your region, please review our shipping details at checkout or contact our dedicated support team.
Please be advised that international orders may be subject to customs duties, taxes, or import fees as determined by the destination country.
These charges are independent of HAVNNE and are the responsibility of the recipient. We recommend contacting your local customs office for specific information regarding these requirements to ensure a seamless delivery of your products.
Orders are typically processed within 1 to 3 business days. Once dispatched, domestic deliveries within Jamaica generally arrive within 1 to 3 business days.
International shipments typically reach their destination within 2 to 4 weeks, depending on your global location and local customs processing. You will receive a notification as soon as your products have been dispatched and are on their journey to your haven.
Once your order has been dispatched, you will receive a formal confirmation email. For deliveries utilizing courier services with tracking capabilities, we will provide the necessary details to allow you to monitor the progress of your products.
To maintain the divine standards of hygiene and safety for all HAVNNE products, we do not accept returns on items that have been opened or used.
We offer the opportunity to return unopened products in their original, pristine packaging within 3 days of receipt.
For assistance with a return, please contact our dedicated support team at hello@havnne.com.
No, we avoid harsh chemicals. Our formulas are crafted to be skin-friendly while delivering the best results.
Yes. HAVNNE is designed to be a sanctuary for all skin types. We focus on gentle, high-performance essentials that respect the skin's natural balance, making them an ideal choice for sensitive skin.
However, since everyone’s skin is unique, we always recommend performing a patch test on a small area of skin before full application.
Yes. We are committed to ethical excellence. All of our products are 100% vegan (containing no animal-derived ingredients) and are never tested on animals.
Joining HAVNNE Rewards is effortless. To begin accumulating Haven Points, simply create an account through our digital portal. You will receive an immediate Welcome Reward of 30 Haven Points to honour the start of your journey with us.
You will earn Haven Points for every purchase, which can be redeemed for allocations toward future orders.
No, we do not use synthetic fragrances. HAVNNE prioritizes the purity of your skin’s sanctuary by excluding artificial scents.
While some of our products are fragrance-free, others may contain select essential oils at refined, skin-safe concentrations.
While our products are formulated with gentle ingredients, we always recommend consulting with your physician or healthcare provider before starting any new skincare routine during pregnancy or while nursing.
To preserve the potency and divine quality of your HAVNNE essentials, we recommend storing them in a cool, dry place away from direct sunlight.
Ensuring your products are kept in a stable environment maintains the integrity of our high-performance formulas. Always secure the lids firmly after use to keep your sanctuary of products fresh and effective for every application.
Skincare often forces a choice between high-strength results and skin comfort. HAVNNE eliminates this compromise by pairing high-performance active ingredients with calming botanical stabilizers. This ensures our products deliver visible results while respecting and strengthening your skin’s natural barrier.