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STORE POLICY

Effective Date: January 1, 2026

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At HAVNNE, we are committed to providing high-performance formulations and a transparent, sophisticated shopping experience. This Store Policy outlines the institutional standards regarding purchases, payments, and client responsibilities when engaging with the HAVNNE digital flagship.

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About HAVNNE

HAVNNE is an international skincare brand headquartered in Jamaica, dedicated to the creation of refined, minimalist, and high-performance formulations. Our products are engineered for the modern ritual and are intended for external use only.

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Product Information & Usage

  • Informational Purpose: All product descriptions, ingredient listings, and instructions are provided for informational purposes.

  • Individual Results: As skin is a biological living organ, results may vary based on skin type, environmental factors, and consistency of use.

  • Patch Testing: HAVNNE strongly recommends a patch test prior to the full application of any new formulation to ensure compatibility with your unique skin profile.

  • Medical Disclaimer: Our products are cosmetic in nature and are not intended to diagnose, treat, cure, or prevent any medical condition. Please consult a dermatologist for medical skin concerns.

  • Adverse Reactions: If irritation or discomfort occurs, discontinue use immediately and consult a qualified professional.

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Orders & Availability

  • Availability: All orders are subject to stock availability. HAVNNE reserves the right to limit quantities or discontinue specific "Archive" or "Collection" items at our discretion without prior notice.

  • Order Finality: To maintain our commitment to rapid, precise fulfillment, orders cannot be modified once they have been formally confirmed.

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Pricing & Payments

  • Currency & Conversion: To provide a seamless global experience, our platform includes a real-time currency converter. While base prices are fundamentally set in United States Dollars (USD), you may view and transact in your local currency. Please note that conversion rates are updated periodically and may vary slightly based on your specific financial institution's exchange fees.

  • Price Adjustments: Prices are subject to change without notice to reflect fluctuations in high-grade ingredient sourcing and global logistics.

  • Security: Payments are processed through encrypted, PCI-compliant third-party gateways, including Stripe and PayPal. HAVNNE does not store or have direct access to your full financial credentials.

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Order Confirmation & Communication

Upon the successful placement of an order, you will receive an automated HAVNNE Confirmation via email. We request that you review your order summary with precision; any discrepancies should be reported to our concierge team immediately.

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Shipping & Delivery

  • Domestic (JA): Delivery is facilitated via Knutsford Express, Zipmail, or local pickup.

  • International: Global shipping is available with an estimated arrival of 2–4 weeks.

  • Fulfillment: Once an order has been transferred to a courier or collected, the title of the goods and the risk of loss pass to the customer. HAVNNE is not liable for delays, loss, or damages incurred during third-party transit.

 

For comprehensive details, please refer to our Shipping & Returns Policy.

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Returns & Hygiene Protocol​

Due to the uncompromising safety and hygiene standards of our skincare formulations, opened or used items are strictly ineligible for return. Returns for unopened, vacuum-sealed products must be initiated within 2 days of receipt. Eligibility for refunds or store credit is determined following a formal inspection of the returned archive.​

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Promotions & Digital Discounts

Promotional offers are subject to specific availability and "while supplies last" terms. Unless explicitly stated, discount codes cannot be combined. HAVNNE reserves the right to terminate or modify promotions to protect the integrity of the brand.

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Intellectual Property & Global Rights

All content within the HAVNNE Ecosystem—including text, high-key photography, logos, and proprietary product names—is the exclusive property of HAVNNE. Unauthorized reproduction, distribution, or digital "scraping" of our assets is strictly prohibited and protected by international copyright laws.

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Limitation of Liability

​HAVNNE shall not be held liable for any indirect, incidental, or consequential damages resulting from the use of our website or the application of our products. By finalizing a purchase, you acknowledge and accept full responsibility for the proper use of the formulations provided.

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Privacy & Data Protection

Your personal data is managed with the highest regard for security, in accordance with the Jamaica Data Protection Act, 2020 and international privacy standards. Please refer to our Privacy Policy for a detailed explanation of our data philosophy.

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Institutional Changes

We reserve the right to refine or update this Store Policy at any time. All revisions will be published on this page with a revised effective date.

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Contact Us

For inquiries regarding these terms or your specific order:

Email: hello@havnne.com

Phone Contact: +1-876-312-6515

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By utilizing our platform and placing an order, you formally agree to the HAVNNE Store Policy.

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